Terms of sale

1. Who and when

These terms govern purchases between you and this MIU Kids shop, operated by Greenback OÜ, registry code 11903107.

Consumer purchases are also covered by the consumer rules of the European Union and of the country where you live. If a mandatory rule gives you a stronger right, that rule prevails.

We may update these terms and our prices. An order keeps the terms and prices that were shown when you placed it.

2. Prices and payment

Prices are in euros and include the VAT shown at checkout for the delivery country.

A transport fee is added according to the method you choose, and it is shown before you pay. Large items that do not fit a parcel locker are sent by courier.

You pay in full by a bank link or by card, including Visa, Maestro, Apple Pay and Google Pay, through the secure payment window. This shop does not offer instalment credit or pay-later finance.

The sale is confirmed when the payment has been received. If the payment does not arrive, the order is not confirmed.

3. The order and delivery

Please enter a correct name, phone number and delivery details. We are not responsible for delay or extra cost caused by details that were entered incorrectly.

In-stock goods are usually handed to the carrier within 1–2 business days after payment. Transit time then depends on the destination and the carrier. We are not responsible for a delay that starts after the carrier has the parcel and that we could not prevent.

4. Withdrawal within 14 days

If you are a consumer, you may withdraw from the contract without giving a reason within 14 days of receiving the goods. Please tell us by email. You may use the goods only as you would in a shop, to inspect them.

Return the goods complete, unused and in the original product packaging. Do not stick the carrier's tape or labels onto the product's own box. Put the product in a separate outer carton. If the original packaging is damaged, we may ask you to cover that loss.

Sealed hygiene goods

Sealed goods that are not suitable for return for health or hygiene reasons cannot be returned once the seal has been opened or the product has been tried. In this shop that includes, among other things:

• Nursing pillows and pregnancy pillows
• Nursing bras, underwear and other intimate apparel
• Breast pumps, nursing pads and nipple shields
• Soothers, bottles and teething rings
• Skin care for children or mothers, once opened
• Other sanitary goods meant for direct contact with the body

5. Faults

We are responsible for a lack of conformity that becomes apparent within two years of delivery.

If you notice a fault, please stop using the product and write to us within two months of noticing it. Include the order number, your contact details, a description and photographs.

We are not responsible for damage caused after delivery by misuse, unsuitable care, ordinary wear or a mechanical blow.

6. Disagreement

Please write to us first. We would rather solve it directly. If we cannot agree, a consumer may contact the consumer protection body in their country of residence, and may use the European Commission online dispute resolution platform at https://ec.europa.eu/consumers/odr.